​​MANAGEMENT POSITIONS

Manager Technology - Online Booking Tool New York City
​In alignment with the goals, processes and values established and by the CTO and senior management team, he or she creates, materializes, and executes online strategy. Specifically, the manager will coordinate the efficient and optimal delivery of OBT products and services to all of W’s clients through the entire engagement life cycle from requirement gathering, specification, implementation, support/maintenance as well as off boarding.  
As the steward of the online program, the OBT lead ensures program success through rigorous project management, proactive client engagement, education and leadership of staff, and lastly foresight and vision across the entire OBT horizon. 
This position reports to:  VP of Technical Operations  

 RESPONSIBILITIES 
 
• Oversee all client OBT implementations • Manage resources and scheduling for upcoming OBT projects  • Gather client business requirements and design a solution that meets the needs of the client within the boundaries time and budget  • Provide business acumen and strive to understand the business problem, in order to best configure the system exceeding client expectations • Oversee the configuration of a customer’s specific environment as well as knowledge transfer to staff and management team • Establishes and ensures completion of project milestones, client documentation, and client transitions to their production environment – guaranteeing technical success • Assist customers with the development of a project plan for each assigned project based on established methodology. • Manage and monitor projects against the customer’s project plans. • Coordinate and schedule activities between various internal and external departments to meet the project milestones and timeline. 
 
• Understand and provide thought leadership on the current OBT landscape as well as the upcoming horizon  • Lead client and internal training - design and conduct sessions both remote and on-site.  • Communicate "best practice" recommendations based on prior experiences • Effectively troubleshoot and solve client issues caused by unique client circumstances or software/hardware issues. • Liaison with client team members and OBT vendors to provide solutions and technical support • Support client’s testing cycles • Research complex customer problems, issues, and circumstances and provide recommendations, alternatives, and risk assessments. 
 
 REQUIREMENTS, SKILLS AND ABILITIES 
 
• Deep knowledge of global TMC practices in reference to online booking tools. • Deep knowledge of travel technology platforms. • Experience with and knowledge of alternate distribution strategies. • Expert knowledge and experience with multiple online booking tools – deep experience Concur Travel is a must • Ability to understand and anticipate external partner needs, to think creatively and problem-solve efficiently while adapting to changes in strategy, methodology, and responsibilities. • Ability to quickly recognize trends in the travel industry and deliver new opportunities accordingly. • Ability to manage multiple priorities, work independently as well as collaboratively to develop strategies, action plans and tactics. • Ownership for outcomes and results and confidence and accountability to accomplish business goals and results. • An ability to lead by example and foster a success-oriented culture. • Demonstrated ability to prioritize.  • Good organizational and planning skills. • Good client’s relationship & contact • Experience in client facing role  • Excellent written and verbal communication • Excellent communication skills and the ability to articulate goals and objectives at all levels within the organization. • Strong data and analytical skills. • Willingness and ability to travel as needed. • Highly motivated and able to work independently • Ability to work with a geographically diverse team. 
 
QUALIFICATIONS • 4-year degree or equivalent experience (technical degree preferred). • 4+ years’ experience with software implementations • 4+ years’ experience with Concur Travel • PMP-PMI certification would be a plus. • Experience with BI and Analytics software • Experience with project management tools 


The VP along with other members of the senior management develop strategies to achieve goals lead by the CEO. The VP develops and implements sales action plans, systems, policies and procedures to support the success of the organization through the materialization of strategy for W Travel. Specifically, the VP will coordinate the efficient and optimal delivery of account management operational services to all departments, facilities and sites.  
As an overarching steward spanning functional departments - business development, account management and sales fulfillment; the VP ensures the success of client acquisition and retention, the maintenance of excellence in service quality, the maximization of profitability, and lastly the optimization of efficiencies and resource utilization. 
This position reports to:  CEO 
 
 
Vice President  of Global Account Management & Sales New York City
 

RESPONSIBILITIES 
 • Elaborate innovative commercial strategies and business plans to retain customers and further penetrate the target segment. Leverage existing market share and relationship in rest of the world to develop the all markets, with a focus on SME & un-managed global business travel. • Manage the elaboration and approval of commercial proposals. • Develop, manage and maintain the commercial relationship with customer segment in conjunction with other resources within the organization. • Build a strong local relationship network at all levels and in all dimensions (C level, Procurement, IT, Operations, Sales). • Establish the overall value proposition to prospective customers in our target group, drive overall sales processes, lead negotiations and close profitable new deals. • Provide strong account management services to all customers  • Support his/her team in sales presentations for current and potential customers, deliver strategic vision to prospect and in industry events. • Take full accountability for all objectives and tasks assigned to the team. • Report on his/her department commercial activities • Contribute to the corporate and market strategy decisions 
 MAIN POSITION ACTIVITIES The activities of the executive is split in 4 main areas of responsibilities, as presented below (with the corresponding weight) 1. Strategic Planning Strategic planning covers all activities related to the preparation of the Business Travel Sales & Account Management strategy and business plan including internal coordination with the rest of the organization: 
1. Participate in the elaboration of the solution strategy, business plan and sales strategy for target customers together with senior management team • Build and maintain the TMC value proposition for target customers, based on customer requirements, market trends and corporate strategy • Coordinate with other departments such as Engineering, Consulting, Product Management and Marketing to secure alignment and support  
2. Business Development • Grow Sales • Successfully build and implement a growth sales strategy aligned with budget • Develop and maintain sales funnel and pipeline • Deliver commercial proposals to win new accounts 
3. Account Management • Retain all existing customers across segments • Up sell and cross-sell solutions to existing base • Develop and meet customer satisfaction KPI • Develop and maintain vendor relationships 
4. Leadership & Team Management • Leadership and team management covers all activities related to the management of the Sales and Account Management teams and staff under hierarchical responsibility: • Keep highest engagement • Communicate strategy and on-going sales initiatives with the team members • Feed team feedback and market competitive information to senior management and global organization • HR management activities: Mentorship and career evolution of the account management & sales organization. 
REQUIREMENTS, SKILLS AND ABILITIES 
• Deep knowledge of global TMC practices and market opportunities. • Deep knowledge of travel technology platforms. • Experience with and knowledge of alternate distribution strategies. • Expert experience with TMC sourcing strategies. • Leadership experience in founding and/or growing an innovative business in the travel industry space. • Demonstrated ability to drive complex sales with stakeholders, including executive management, business and technical stakeholders. • Ability to understand and anticipate external partner needs, to think creatively and problem-solve efficiently while adapting to changes in strategy, methodology, and responsibilities. • Ability to quickly recognize trends in the travel industry and deliver new revenue opportunities accordingly. • Ability to manage multiple priorities, work independently as well as collaboratively to develop strategies, action plans and tactics. • Ownership for outcomes and results and confidence and accountability to accomplish business goals and results. • An ability to lead by example and foster a success-oriented culture. • Results-driven with the ability to make clear and concise business decisions. 
• Excellent communication skills and the ability to articulate goals and objectives at all levels within the organization. • Strong data and analytical skills. • Willingness and ability to travel as needed. • Ability to work with a geographically diverse team. 
 
QUALIFICATIONS

1. Education • University degree – Business degrees or IT degree with commercial experience • Experience in similar functions in travel industry • On-the-job sales / communication skills training 
2. Functional Skills • Experience in complex sales (mixing consulting and technology) both a global & national level • Account management background • Established and deep network in the travel industry with agencies, associations and corporations directly • Proven management experience in similar function • Strong knowledge of the travel industry • Strong IT understanding • Adaptability to high-tech industry and practices • Strong presentation skills • Team management: hiring, setting objectives, managing & growing team members • On-the-job sales / communication skills training 
3. Technical Skills • Travel Industry technology: front-office, mid-office, online, faring, low fare search, profile management • Experience with BI and Analytics 
 4. Personal Skills • Customer focus • High level of autonomy • Willingness to travel as required • Accountability and pro activity • Change management and Flexibility • Communication skills • Negotiation skills • Relationship and Team building • 10 years in Sales and Account Management in the travel industry 


The VP along with other members of the senior management develop strategies to achieve goals lead by the CEO. The VP develops and implements action plans, systems, policies and procedures to support the success of the organization through the materialization of strategy for W Travel. Specifically, the VP will coordinate the efficient and optimal delivery of operational services to all departments, facilities and sites.  
As an overarching steward spanning functional departments - business development, account management and sales fulfillment; the VP ensures the success of client acquisition and retention, the maintenance of excellence in service quality, the maximization of profitability, and lastly the optimization of efficiencies and resource utilization. 
The VP will be an experienced and effective leader, able to maintain control of diverse business operations.  
This position reports to:  CEO 
 Vice President  of Travel Management Company Services - New York City
 
 RESPONSIBILITIES 
 • In conjunction with the CEO and the senior executive team, establish objectives and annual goals in conjunction with the company’s key initiatives. Collaborate actively with leadership to execute short and long term strategic vision. • Clearly communicate these initiatives to employee base to ensure buy-in from all personnel. • Partner with internal stakeholders (e.g. Development, Finance, Commercial), to understand business needs, drive growth and profitability, ensure operational effectiveness, service innovation and long term permanent competitive advantage as well as share best practices. • Strategize areas for opportunities in terms of profitability, productivity and other relevant operational metrics to presents new ideas and strategies to board of directors and other company officers 
 
• Translate regional/global strategy into executable tactical reality considering the current operational landscape, dynamics and capabilities. • Create strategy for operations, regional service centers and operational projects that addresses local, regional and global client requirements. • Develop regional team with capabilities to provide direct leadership to / partnership with regional service centers, functional teams and customers. • Analyze, evaluate and implement best practices for company growth. • Build a deep understanding of business challenges and convert these insights into meaningful solutions, new products and/or services to increase efficiencies, revenue and customer stickiness. • Engineer customer delight both pre & post trip for our internal and external customers. • In conjunction with the business development and account management teams formulate TMC product and services to best attract new and retain existing accounts. • Acts as a liaison between company and client for quality assurance. 
 • PMO oversight and direction for all global projects. • Interact with all levels of employees within the organization to apply an industry standard project management methodology, tools and processes (PMP, OPPM, Prince2, Six Sigma) to scope, plan, initiate, execute, monitor and control projects and/or programs. • Promotes communication between colleagues for the benefit of information flow and collaboration. 
 • Report regularly on goals, successes, failures, and lessons learned to keep the senior executive team aware of developing issues that may impact the company. • Develop metrics to measure overall operational performance. • Measure and monitor the effectiveness and efficiency of operational processes both internally and externally to fine tune processes. • Lead operational reviews to drive service improvements across the global enterprise. 
• Partner with key management in essential internal leadership activities. • Lead and mentor by setting direction, developing teamwork and collaboration to achieve results through others. • Lead a high performing team - attract, recruit and retain excellent employees while providing mentorship, coaching and career development training. • Represent the agency as an industry thought leader at event, conferences and publications. • Provides mentoring to all employees, including management • Foster a success-oriented, accountable environment within the organization. • Develop employee performance metrics that foster and achieve organizational and divisional goals. • Recruit, motivate and lead team members to achieve goals. • Coordinates with human resources department to recruit skilled talent and retain the best employees. 
 
 REQUIREMENTS, SKILLS AND ABILITIES 
• Deep knowledge of global TMC practices and market opportunities. • Deep knowledge of travel technology platforms. • Experience with and knowledge of alternate distribution strategies. • Expert level knowledge of travel industry mid office platforms and products. • Expert experience with TMC sourcing strategies. • Leadership experience in founding and/or growing an innovative business in the travel industry space. • Demonstrated ability to drive complex sales with stakeholders, including executive management, business and technical stakeholders. • Ability to understand and anticipate external partner needs, to think creatively and problem-solve efficiently while adapting to changes in strategy, methodology, and responsibilities. • Ability to quickly recognize trends in the travel industry and deliver new revenue opportunities accordingly. • Ability to manage multiple priorities, work independently as well as collaboratively to develop strategies, action plans and tactics. • Ownership for outcomes and results and confidence and accountability to accomplish business goals and results. • An ability to lead by example and foster a success-oriented culture. • Results-driven with the ability to make clear and concise business decisions. • Excellent communication skills and the ability to articulate goals and objectives at all levels within the organization. • Strong data and analytical skills. • Willingness and ability to travel as needed. • Ability to work with a geographically diverse team. 


Manager, Mission Control and Support - Kansas City


Manages the operations of  Mission Control/Support department.  Responsible for the daily operations of travel risk management for corporate clients, quality of service delivery, contractual obligations, client retention, and technology implementation.  Manage the Mission Control/Support team, including performance and motivation of employees.  This position will collaborate with various levels of management to support and administer travel risks services, ensuring the oversight and delivery of uninterrupted travel for all travelers. Contact me for more details

 

E-Commerce Manager - Encino, CA

E-Commerce Manager with previous experience working for a wholesale company.  Handle all aspects of E-Commerce including web design and marketing. Contact me direct for additional information
 

The Chief Technology Officer (CTO) or Director IT – Atlanta GA

This person  is responsible for overseeing all technical aspects of the company.  The CTO or Director IT works with Executive Management to grow the company through the use of technological resources. Using an active and practical approach, the CTO will help direct all employees in IT and IO departments to attain the company’s strategic goals established in the company’s strategic plan. This position will also perform all related company functions, jobs and duties from plugging in a computer, to assistance with enhancing a website, to writing a client travel report, to deciding on next generation technology investments. Ultimately, this vital role will be responsible for driving the technology advances for the agency with a focus on both internal and external client facing tools and services. The CTO will develop the  technology and IT infrastructure, enabling the agency to offer even more connected, mobile and personalized services to clients and travelers. Key Areas of Focus include:  Client Data Solutions (CDS), Infrastructure & Communications Technology (ICT), Information Security, New Product Development, and Travel Technology.

Education and Experience

BS in related field and at least 10 or more years’ experience in the Travel Information Technology arena with management and strategic experience in this field, or MBA/MS in related field with experience, managerial and strategic
The CTO will be responsible for overseeing the Technological Functions Including, but not limited to: Application Development, Telecommunications, Online services, Reporting, Networking and Security, Infrastructure, Hardware (Server, Desktop and Mobile, End user support for employees, clients and affiliates
Additionally, the CTO will be responsible for integrations with 3rd party systems to ensure ROI and functionality to meet internal and client facing demands.
Help Establish and drive the company’s technical vision and leads all aspects of the company’s technological development.
Directs the company’s strategic direction, development and future growth.
Works in a consultative fashion with other department heads, such as marketing, sales and operations as an advisor of technologies that may improve their efficiency and effectiveness.
Provide leadership to department heads in a fashion that supports the company’s culture, mission and values.
Conducts research and case studies on leading edge technologies and makes determinations on the probability of implementation.
Acts as a good steward of Company resources and ensures control of IT and IO departmental budgets.
Extensive knowledge of Cornerstone iBank and iQCX including iQCX ResRules.
Knowledge of GDS (Worldspan, Sabre).
Knowledge of Windows (7, 8, and 10) and Apple-based systems.
Manage VOIP phone system including hardware and configuration.
Manage company email system
Maintain company Website and Intranet via Wordpress.
Knowledge in Salesforce CRM, Concur
Budgeting, forecasting, quantitative and qualitative business analysis
SaaS and cloud computing

Account Executive, Tampa, Florida

We are a group travel incentive management company in Tampa, Florida and are looking for the right candidate to fill a full-time Account Executive position in our office.  Each program is custom designed to meet the requirements of the client. Responsibilities are not limited to, but may include:
Investigate destinations and properties, evaluating amenities and inclusions.
Negotiate best possible rates with reputable vendors worldwide.
Investigate most suitable venues, activities and excursions.
Research best flight patterns and negotiate group fares, if applicable.
Present program outline with cost projection.
Database management.
Eloquence, professionalism, excellent verbal and written skills are combined with constant quest for knowledge and a can-do attitude to consistently deliver positive results.
Qualifications and Skills:
-              Minimum 5 years travel management experience utilizing SABRE GDS System.
-              SABRE GDS qualified in advanced pricing and ticketing and exchanges.
-              Expert knowledge of airline contracts, fare rules, IATA, ARC pricing and ticketing standards.
-              Customer oriented, positive, go-getter attitude with excellent verbal and written communication skills in English.  Attention to detail a must!
-              Possess excellent knowledge of world geography and airports/flight patterns.
-              Proficient in Microsoft Office products - strong Excel capabilities required.
-              Experience in arranging both Domestic and International travel.  Experience in group travel a plus!
-              Ability to work independently and capable of managing multiple tasks simultaneously and successfully.
-              Reside in Tampa, Florida.

 Accounting Support Person – Bloomington MN

Position for someone with some accounting experience who is willing to assist with the following functions:
1)            File weekly IAR report
3)            Manage client unused ticket tracking
4)            Oversee international air commissions (validate the proper commissions are taken)
5)            Maintain IATAN cards for employees


Global Account Manager – NYC

RESPONSIBILITIES

Elaborate innovative commercial strategies and business plans to retain customers and further penetrate the target segment. Leverage existing market share and relationship in rest of the world to develop the all markets, with a focus on SME & un-managed global business travel. • Manage the elaboration and approval of commercial proposals. • Develop, manage and maintain the commercial relationship with customer segment in conjunction with other resources within the organization. • Build a strong local relationship network at all levels and in all dimensions (C level, Procurement, IT, Operations, Sales). • Establish the overall value proposition to prospective customers in our target group, drive overall sales processes, lead negotiations and close profitable new deals. • Provide strong account management services to all customers  • Support his/her team in sales presentations for current and potential customers, deliver strategic vision to prospect and in industry events. • Take full accountability for all objectives and tasks assigned to the team. • Report on his/her department commercial activities • Contribute to the corporate and market strategy decisions

MAIN POSITION ACTIVITIES The activities of the executive are split in three main areas of responsibilities, as presented below (with the corresponding weight) 1. Strategic Planning Strategic planning covers all activities related to the preparation of the Business Travel Sales & Account Management strategy and business plan including internal coordination with the rest of the organization:

• Participate in the elaboration of the solution strategy, business plan and sales strategy for target customers together with senior management team • Build and maintain the TMC value proposition for target customers, based on customer requirements, market trends and corporate strategy • Coordinate with other departments such as Engineering, Consulting, Product Management and Marketing to secure alignment and support 

2. Business Development • Grow Sales • Successfully build and implement a growth sales strategy aligned with budget • Develop and maintain sales funnel and pipeline • Deliver commercial proposals to win new accounts

3. Account Management • Retain all existing customers across segments • Upsell and cross-sell solutions to existing base • Develop and meet customer satisfaction KPI • Develop and maintain vendor relationships

REQUIREMENTS, SKILLS AND ABILITIES
• Deep knowledge of global TMC practices and market opportunities. • Deep knowledge of travel technology platforms. • Experience with and knowledge of alternate distribution strategies. • Expert experience with TMC sourcing strategies. • Leadership experience in founding and/or growing an innovative business in the travel industry space. • Demonstrated ability to drive complex sales with stakeholders, including executive management, business and technical stakeholders. • Ability to understand and anticipate external partner needs, to think creatively and problem-solve efficiently while adapting to changes in strategy, methodology, and responsibilities. • Ability to quickly recognize trends in the travel industry and deliver new revenue opportunities accordingly. • Ability to manage multiple priorities, work independently as well as collaboratively to develop strategies, action plans and tactics. • Ownership for outcomes and results and confidence and accountability to accomplish business goals and results. • An ability to lead by example and foster a success-oriented culture. • Results-driven with the ability to make clear and concise business decisions. • Excellent communication skills and the ability to articulate goals and objectives at all levels within the organization. • Strong data and analytical skills. • Willingness and ability to travel as needed. • Ability to work with a geographically diverse team.
  QUALIFICATIONS 1. Education • University degree – Business degrees or IT degree with commercial experience • Experience in similar functions in travel industry • On-the-job sales / communication skills training
2. Functional Skills • Experience in complex sales (mixing consulting and technology) both a global & national level • Account management background • Established and deep network in the travel industry with agencies, associations and corporations directly • Proven management experience in similar function • Strong knowledge of the travel industry • Strong IT understanding • Adaptability to high-tech industry and practices • Strong presentation skills • Team management: hiring, setting objectives, managing & growing team members • On-the-job sales / communication skills training
3. Technical Skills • Travel Industry technology: front-office, mid-office, online, faring, low fare search, profile management • Experience with BI and Analytics
4. Personal Skills • Customer focus • High level of autonomy • Willingness to travel as required • Accountability and pro activity • Change management and Flexibility • Communication skills • Negotiation skills • Relationship and Teambuilding • 8 years in Sales and Client Servicing/Account Management in the travel industry


Operations Manager – NYC


In conjunction with the VP and the executive team, establish objectives and annual goals in conjunction with the company’s key initiatives. Collaborate actively with leadership to execute short and long term strategic vision. • Clearly communicate these initiatives to employee base to ensure buy-in from all personnel. • Strategize areas for opportunities in terms of profitability, productivity and other relevant operational metrics to presents new ideas and strategies to board of directors and other company officers • Gather client business requirements and design a solution that meets the needs of the client within the boundaries time and budget  • 
• Translate regional/global strategy into executable tactical reality considering the current operational landscape, dynamics and capabilities. • Create strategy for operations, global service centers and operational projects that addresses global client requirements. • Develop regional team with capabilities to provide direct leadership to / partnership with regional service centers, functional teams and customers. • Analyze, evaluate and implement best practices for company growth. • Build a deep understanding of business challenges and convert these insights into meaningful solutions, new products and/or services to increase efficiencies, revenue and customer stickiness. • Engineer customer delight both pre-and-post trip for our internal and external customers. • In conjunction with the business development and account management teams formulate TMC product and services to best attract new and retain existing accounts. • Acts as a liaison between company and client for quality assurance.
• PMO oversight and direction for all global projects. • Oversee all client OBT implementations globally. • Assist customers with the development of a project plan for each assigned project based on established methodology. • Interact with all levels of employees within the organization to apply an industry standard project management methodology, tools and
processes (PMP, OPPM, Prince2, Six Sigma) to scope, plan, initiate, execute, monitor and control projects and/or programs. • Develop metrics to measure overall operational performance. • Measure and monitor the effectiveness and efficiency of operational processes both internally and externally to fine tune processes. • Lead operational reviews to drive service improvements across the global enterprise. • Develop global workforce management best practices for 
• Lead a high performing team - attract, recruit and retain excellent employees while providing mentorship, coaching and career development training. • Develop employee performance metrics that foster and achieve organizational and divisional goals. • Recruit, motivate and lead team members to achieve goals. • Coordinates with human resources department to recruit skilled talent and retain the best employees.
REQUIREMENTS, SKILLS AND ABILITIES
• Deep knowledge of global TMC practices and market opportunities. • Deep knowledge of travel technology platforms. (GDS & OBTs) • Experience with and knowledge of alternate distribution strategies. • Expert level knowledge of travel industry mid office platforms and products. (Compleat & iQCX) • Expert experience with TMC sourcing strategies. • Leadership experience in founding and/or growing an innovative business in the travel industry space. • Ability to understand and anticipate external partner needs, to think creatively and problem-solve efficiently while adapting to changes in strategy, methodology, and responsibilities. • Ability to manage multiple priorities, work independently as well as collaboratively to develop strategies, action plans and tactics. • Ownership for outcomes and results and confidence and accountability to accomplish business goals and results. • Excellent communication skills and the ability to articulate goals and objectives at all levels within the organization. • Strong data and analytical skills. • Willingness and ability to travel as needed. • Ability to work with a geographically diverse team

Technology Manager – NYC

• Oversee all client OBT implementations • Manage resources and scheduling for upcoming OBT projects  • Gather client business requirements and design a solution that meets the needs of the client within the boundaries time and budget  • Provide business acumen and strive to understand the business problem, in order to best configure the system exceeding client expectations • Oversee the configuration of a customer’s specific environment as well as knowledge transfer to staff and management team • Establishes and ensures completion of project milestones, client documentation, and client transitions to their production environment – guaranteeing technical success • Assist customers with the development of a project plan for each assigned project based on established methodology. • Manage and monitor projects against the customer’s project plans. • Coordinate and schedule activities between various internal and external departments to meet the project milestones and timeline.
• Understand and provide thought leadership on the current OBT landscape as well as the upcoming horizon  • Lead client and internal training - design and conduct sessions both remote and on-site.  • Communicate "best practice" recommendations based on prior experiences • Effectively troubleshoot and solve client issues caused by unique client circumstances or software/hardware issues. • Liaison with client team members and OBT vendors to provide solutions and technical support • Support client’s testing cycles • Research complex customer problems, issues, and circumstances and provide recommendations, alternatives, and risk assessments.
REQUIREMENTS, SKILLS AND ABILITIES
• Deep knowledge of global TMC practices in reference to online booking tools. • Deep knowledge of travel technology platforms. • Experience with and knowledge of alternate distribution strategies. • Expert knowledge and experience with multiple online booking tools – deep experience Concur Travel is a must • Ability to understand and anticipate external partner needs, to think creatively and problem-solve efficiently while adapting to changes in strategy, methodology, and responsibilities. • Ability to quickly recognize trends in the travel industry and deliver new opportunities accordingly. • Ability to manage multiple priorities, work independently as well as collaboratively to develop strategies, action plans and tactics. • Ownership for outcomes and results and confidence and accountability to accomplish business goals and results. • An ability to lead by example and foster a success-oriented culture. • Demonstrated ability to prioritize.  • Good organizational and planning skills. • Good client’s relationship & contact • Experience in client facing role  • Excellent written and verbal communication • Excellent communication skills and the ability to articulate goals and objectives at all levels within the organization. • Strong data and analytical skills. • Willingness and ability to travel as needed. • Highly motivated and able to work independently • Ability to work with a geographically diverse team.
QUALIFICATIONS • 4-year degree or equivalent experience (technical degree preferred). • 4+ years’ experience with software implementations • 4+ years’ experience with Concur Travel • PMP-PMI certification would be a plus. • Experience with BI and Analytics software • Experience with project management tools


Account Manager/Client Services - Maryland / DC

The primary purpose of this position is to work with assigned business travel accounts and Division Team Leaders to implement new business, analyze travel management data and maintain ongoing communication with assigned client to ensure strong relationships. This position entails multi-directional communication.
Major Areas of Responsibility
New account implementation
•         Thorough and clear understanding of company and client objectives, directs/participates in the development of implementation plans for each client to lay the foundation for servicing current accounts and growing additional business within the assigned accounts.
•         Serve as liaison between operations, reporting, accounting, division team leaders and  President (when applicable) in integrating new accounts.
•         Define and communicate with targeted points of contacts within company including President, CFO/Controller, Human Resources, Travel Manager, etc.
•         Prepares Agreements managing the process through to signing
Create Valued Relationships
•         Develop annual business plan and budget to support client objectives and increase  service penetration.
•         Meet on a pre-determined basis with key clients to create and maintain relationships and monitor customer service/client satisfaction levels.
•         In coordination with Team Leaders, deliver all crisis management communication to client company management and travelers.
•         Record, track and report resolution of client service issues in cooperation with corporate team leader using company database system. Provide data to clients during scheduled meetings.
•         Develop and maintain a strong relationship with preferred vendors to ensure assistance in resolving problems and to ensure preferred rate/commission/benefits treatment.
•         Provide client specific product demonstrations – ensuring that the client is able to utilize available technology to their best advantage. All Concur account administrators need to be trained.
•         Continue post-implementation initiatives including best practices (on-going) training, annual client satisfaction surveys and new product line introductions/training.
•         Work with our airline, car and hotel partners along with client to negotiate contract discounts.
•         Understand further clients’ needs and trends with current automation. Can our existing technology programs provide the appropriate solutions or do we need to seek other resources?
•         Make recommendations if additional technologies or process need to be reviewed. Recommend products and Return on Investment.
•         Respond to Request for Proposals (RFP) from client assigned accounts as required using collected travel data and financial analysis.
•         Understand competitive forces within assigned clients.
•         Prepares Agreement revisions and manage the process through to signing.
•         Maintain Client Service and Service Level Agreements and upload in company shared directory and with CRM database.
•         Maintain and update client information in CRM database.
•         Support President/CEO in Sales/Marketing efforts when necessary.
Client Reporting
•         Examine on a pre-determined basis, the management reporting data, client travel patterns and policy to identify savings.
•         Document and recommend process, savings, or program improvement opportunities via regular program reviews (post-program, quarterly or annually based on client size & scope) and which highlight the value  delivered to the client.
•         Assist in determining the ongoing data management needs of the client and work with the relevant department to ensure those needs are being met.
•         Monitor client performance as compared to expected performance levels based upon client contracts.  Follow up with client and vendors to address any significant variances from the expectation.
•         Achieve pre-established retention, revenue (renewal & up-selling), profitability, and satisfaction goals annually.
Knowledge and Skill Required
•         Decision Making
•         Problem solving skills
•         Excellent customer service/relationship skills
•         Superior MS Office skills
•         Working knowledge of relevant social media platforms (e.g., LinkedIn, Facebook, Twitter, YouTube)
•         Negotiation Skills
•         Project Management
•         Minimum three years’ experience working in a meetings and incentive management role and the ability to work in partnership with a Corporate client base
•         Ability to travel as required
•         B.S./B.A. degree or equivalent experience
•         *Five + years corporate travel specialist experience
•         *Extensive knowledge of the airline industry including GDS Systems
•         *Two plus years account management experience
* Helpful but not essential
Key Competencies required:
•         Focus on the Customer - Fosters a customer-centered environment where the customer perspective is central to the thinking, discussions, and decisions, and ensure delivery of exceptional value to the customer. Listen 75% of the time while speaking 25%. Must be a consultant.
         Influences and Engages others: Presents a compelling case for ideas, and inspires others to excel through personal commitment to a common vision or goal. Be a trusted consultant.
•         Persuasive-Selling: Actively focusing on selling, up-selling and using appropriate behaviors that influence, convince and persuade others to buy-in and commit to ideas and recommendations. Consultant!
•         Persistence: Taking an approach to selling, negotiations, conversations and projects that demonstrate determination and commitment to achieve success.
        •         Drive for Results: Demonstrates and fosters a sense of urgency, persistence, and accountability to take the actions required to achieve results.
•         Demonstrate Commitment:  Model energy and optimism under trying circumstances, continuously stretch oneself to grow, adapt and meet new demands, navigate new situations and improve results.
•             Foster Open Communication:  Communicate effectively through active listening and skillful expression of own points of view, keep people informed, and promote an environment in which people communicate honestly, respectfully, and openly.


Global Account Manager - Virtual 

Northeast Region of the US

Accountable for the tactical operations and functions related to the profitability of the travel office, client retention and consolidation, service delivery for client travel program, and achievement of all company service standards.  This is a corporate travel management position.  
SCOPE:
Manages a team of on-site and virtual, remote, work from home travel consultants with coaching and direction from Vice President Operations
This position is a remote work from home virtual, with frequent travel to visit the client's offices. 
Must have Knowledge of Sabre
PUBLISHING --MEDIA-- ENTERTAINMENT BACKGROUND REQUIRED

   


SALES POSITIONS



Virtual Corporate Travel Outside Sales Representative


This is an agency that partners with clients to help them manage their travel logistics and expenses in a servicing model that is tailored to the unique needs of the client. The Middle Market Sales & Business Development is focused on acquiring and growing business with US headquartered companies with annual revenue of $5M-$500M.  Job responsibilities:  

• Drive New Sales from prospective clients with annual revenue of $5M-$500M in primary and secondary markets  

• Achieve New Sales Air Volume targets

• Execute a transactional sales cycle  

• Sell core Travel Management  solutions  

• Spend significant time on prospecting, ensuring implementation of accounts, and managing new signings through the first 13 months of Booked Air Volume  

• Sell with integrity and appropriately track prospect data to ensure a coordinated and consistent client experience, in alignment with compliance and internal business requirements    

Qualifications  Required skills & qualifications:  
1. Demonstrating value  -

Proactively and consistently demonstrates the value of partnering with agency

Highlighting key pillars of the value proposition  

Documents and communicates the ROI of growth opportunities, identifying benefits and synergies with current products  

2.Closing  -Gains a commitment from the client to move forward by asking for the business and successfully managing objections  -Overcomes objections and resistance to proposed solutions with key client decision makers and mobilizes them to action  

3.Results focus  -Demonstrates a competitive, positive, “driven” attitude, quickly adapts to different situations, and recovers from setbacks  -Proactively focuses on results, outcomes, and achievements, persistently overcoming obstacles as they arise  

4.Influence & persuasion  -Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/ or services  -Utilizes innovativeness and compelling rationale to overcome complex client barriers, enabling mutually-beneficial outcomes  

5. Pipeline management  -Co-manages a pipeline of opportunities, leveraging client data/ analytics to plan and prioritize activities   -Leverages lead sources to identify opportunities and proactively schedule sales appointments  

6.Consultative selling  -Effectively identifies client needs with input to configure solutions that address client requirements and deliver value  -Positions products and services to meet specific client needs and solicits feedback 
about the value of proposed solutions  

7.Market, industry, & product knowledge  -Understands at a tactical level market/ industry key competitors, challenges, terminology, technology, trends, and regulations  -Possess expertise and consults on the full suite of agency products and tools, including 



Sales Executive Position in the San Francisco Bay Area

A mobile travel app company that provides last minute tickets to travel activities, tours, and events in cities across the world including San Francisco, New York, London, and Paris. We are looking for a Sales Executive who can recruit new vendors & travel products for the app. We are a a small tech start-up that is looking for someone who can wear multiple hats.
Your daily tasks will consist of (but are not limited to):
Perform all aspects of the sales cycle from finding leads, prospecting, setting meetings, presentations, and closing.
Onboarding new travel suppliers and products onto our system
Account management, maintain, and grow customer relationships
Negotiate pricing and contractual agreement with vendors to close the sale.
Attend events such as travel related trade shows and conferences
Work with Hotels & Hospitality industry to market our product
HUGE bonus if you have:
Pre-existing relationships in the Travel, Hospitality, and/or entertainment industry
Experience working at a tech/start-up environment
Good writing & copy writing skills
Qualifications:
B.S. in Sales, Business, Marketing, or a related field from an accredited university
Previous Sales Experience
Travel Industry Experience
Proficient in Microsoft Office Suite Tech savvy
Organized, dependable, efficient and detail oriented
Strong written and verbal communication skills 



   

 

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