​​​​​​​MANAGEMENT POSITIONS

INCENTIVE TRAVEL PROJECT MANAGER,  BALTIMORE, MD

The Incentive Travel Project Manager works with Corporate clients to prepare group travel programs that reward employees and customers. The position requires complete trip management, from the planning stages to the implementation of travel plans, for individuals who have met goals and manage incentive programs, sales meetings and/or trade shows. The position performs at an intermediate level and demonstrates an understanding and applicability of all areas within the travel industry. Works independently on assigned tasks. Takes the initiative to aid team members as requested. 
Job Responsibilities: 
• Work with clients to build and execute incentive trips
• Handle contract negotiations, budgets, and proposals 
• On-site point of contact and management for events - ensuring the program is running
  smoothly as scheduled, including managing vendors, hotel, flight, car, and off-site events 
• Ability to travel up to 10-20% of the year with the organization
Required Qualifications:
·         Bachelor’s Degree in hospitality or a related discipline.
·         Minimum of 5 years’ experience in planning corporate meetings, incentives and/or special events
·         Minimum of 5 years’ experience with dedicated client management
·         At least 3 years airline reservation experience such as WORLDSPAN or SABRE (required to apply)
·         Proficiency in Microsoft Office applications (e.g., Microsoft Excel, Microsoft Word, etc.).
·         Proficiency in using Strategic Meetings Management (SMM) software preferred but not required (e.g., StarCite/Lanyon Meetings; Cvent)
·         Working knowledge of domestic and international air travel destinations
·         Strong written and oral communication skills & strong attention to detail      
·         Ability to work independently, exercising discretion and judgment
Ability to Multi-task and remain calm and in control when emergencies arise
Proven ability to handle multiple priorities simultaneously
·         Effective organizational and time management skills, with a strong ability to manage multiple complex projects and shifting timetables

NATIONAL ACCOUNTS MANAGER - VIRTUAL

Personnel Management
Create an environment that motivates the team to provide an outstanding customer experience for our client.
Provide travel consultants with development opportunities via daily learning experiences to augment the communication skills and professionalism of our team.
Provide Vice President with data as it relates to travel consultant productivity and performance.
Ensure the successful orientation of new travel consultants.
Effectively monitor operational workflow.
Responsible for employee retention, with less than 10% annual turnover.
Provide consistent feedback to consultant staff in one-on-one coaching / counseling sessions
Work with travel consultants to set mutually beneficial goals to achieve company objectives and client service goals.
Provide support (Sabre) and resources to assist travel consultants.  Must be knowledgeable of international fares and ticketing.
Ensure quality processes and tools are incorporated into all daily activities.
Consistently act as role model for the team while  projecting a positive and professional demeanor.
Handle accounting issues as it relates to the office.
Ensure office is properly staffed at all times.  I.E. breaks and vacations.
Manage time off, performance reviews and implementation of Company policies and procedures for travel consultants;  
Account Profitability
Ensure achievement of predetermined financial and productivity goals:
Ensure effective communication of preferred supplier usage in on-site office and to meet with vendors.
Manage customer service issues to minimize client payouts
Client Management
Maintain professional working relationship with the clients to ensure quality service:
Maintain thorough understanding of competition, marketplace and industry needs to ensure that client is provided with latest information and benefits.
Identify vendor opportunities and communicate their possible development and benefits
Understand and administer the specifics of client contracts.
Ensure all value-added products and services are being executed and are properly documented through GEM program.
Report all client service issues to Vice President Operations  and Vice President Account Management
QUALIFICATIONS REQUIRED (minimum needed to begin in the job):
College degree preferred
A minimum of 10 Years CORPORATE TRAVEL Industry experience and at least 5 years’ experience managing high performing teams. 
Proven oral and written communication skills. 
Ability to analyze and evaluate data in order to identify opportunities to reduce costs and to recommend appropriate solutions.
Outstanding SABRE skills—fully fluent in all aspects of SABRE
Clear understanding of the various industry fee structures available as options (transaction fee, management fee, hybrids).
Ability to consult with external clients in an advisory role in providing alternative solutions.
Problem solving skills: ability to listen, identify the root cause, offer appropriate recommendations, and determine the best resolution.
Ability to think strategically in order to create a vision, set direction, lead complex projects to resolution.
Proactively anticipate needs of client and integrate new creative ideas and technology as appropriate.
Ability to effectively manage multiple projects in a timely and well-organized fashion.

 

CLIENT SOLUTIONS MANAGER - VIRTUAL IN THE NORTHEAST AREA OF THE US

Reports to Vice President
Collaborates with Operations Managers in assessing the service configuration of account
Serves as business owner and interacts on a regular basis with clients’ travel managers, executive directors, and senior managers of divisions. 
Participates in best and final sales presentations as determined by management.
Works with Finance in preparing and ensuring the accuracy of client monthly statements
Manages the individual client profitability and impact to the company
Responsibilities:
Strategic Business Planning
Develops, implements and manages a Strategic Business Plan which includes:
Engaging the client in identifying mutual program goals;
Consistently demonstrating  value to the customer;
Proactively managing and fulfilling our contractual goals with the client;
Evaluating and revising the Business Plan to address performance goals. 
Collaborating with the Operations Managers in developing Operational Effectiveness and Service enhancement sections of the Business Plan;
Review and analyze client data and present strategic recommendations on an ongoing basis
Preparing quarterly, semi-annual or annual business reviews to demonstrate  performance in managing the clients travel program.
Including the appropriate management in reviews and management of the overall client relationship
Profitability and Financial Management
Maintains in-depth understanding of client’s and company’s supplier contracts; ensures contractual commitments are met.
Uses this knowledge in developing negotiation strategies.
Manages the client’s contract in order to maximizes profits.
Works with Vice President to forecast, budget, and analyze the client’s P&L.
Reviews monthly client invoices for accuracy; approves for submission to the client; and ensures timely receipt of payment. 
Monitors contract terms and maintaining valid contracts
Participates with the Vice President in financial negotiations for value-added services, contract extensions and pricing revisions. 
Client Retention
 manages the Re-Bid process for existing clients to include coordination of RFP/RFI process.
Manages the relationship matrix through penetration of the organization and the introduction of agency services 
Maintains a client retention goal of 99% or higher.
Client Satisfaction
Maintains customer satisfaction rating of 4 for overall customer base.
Manages Customer Survey process and provides analysis and action plan in response to results. 
Coordinates all internal resources to ensure the fulfillment of all service components and delivery of value-added services.
Manages client communication and education efforts (i.e., industry/company events, educational seminars, and travel industry trends).
Collaborates with Operations Managers to ensure that all levels of client satisfaction are met. 
Growth
Identifies opportunities for addition of value-added services and increased product sales
Identifies opportunities for growth via domestic or global consolidation
Identifies meetings management opportunities.
Qualifications:
College degree preferred
A minimum of 5 years account management experience in the employ of a corporate travel management company.  CORPORATE TRAVEL MANAGEMENT ONLY
 Knowledge and experience in Global Account Management is a plus
Presentation skills for a variety of audience levels and sizes (2 to 200 people).
 Proven oral and written communication skills. 
Possess strong negotiation skills. 
Ability to analyze and evaluate data in order to identify opportunities to reduce costs and to recommend appropriate solutions.
Working knowledge of financial and business models related to travel programs (CRS revenues, overrides, etc).
Clear understanding of the various industry fee structures available as options (transaction fee, management fee, hybrids).
Ability to consult with external clients in an advisory role in providing alternative solutions.
Problem solving skills: ability to listen, identify the root cause, offer appropriate recommendations, and determine the best resolution.
Knowledge of technical products related industry offerings.
Ability to think strategically in order to create a vision, set direction, lead complex projects to resolution.
Proactively anticipate needs of client and integrate new creative ideas and technology as appropriate.
Ability to effectively manage multiple projects for several clients in a timely and well-organized fashion.
Ability to lead internal team to continue to perform to meet and exceed client expectations.
Ability to maintain positive attitude.
Ability to travel as required by client portfolio
You may be asked to participate in a video interview

TRAVEL TECHNOLOGY MANAGER, WISCONSIN

Provide positive and supportive leadership to develop and maintain a professional Travel Technology Team.  Contribute to the advancement of  Technology Systems and Services by maintaining and developing the Travel Automation Systems, including coordination with Online Product Systems. This is a hands-on, working manager role requiring the fulfillment of Business Travel clients travel technology related requests in a timely and accurate manner.

CLIENT SOLUTIONS MANAGER - WISCONSIN 

To service, retain, develop and manage long-term client relationships, achieving all client goals related to account retention, profitability, customer-service, preferred vendor programs, technology, and industry best practices. Build client corporate travel programs by taking a collaborative, strategic approach to managing the complexities of domestic and international travel.


APPLICATION DEVELOPMENT MANAGER, WISCONSIN

​The Application Development Manager is responsible for a full range of activities which ensure the operational effectiveness and excellence of the organization's custom software development. This position will be responsible for the design, execution, maintenance, and documentation of all application systems initiatives. The Application Development Manager will be the functional expert on the organization's custom applications as well as the primary project manager while working closely with the Director of Application and Product Development to ensure the company's strategic technology goals are being met. This position will provide leadership and functional management to the Application Development team.


SENIOR HUMAN RESOURCES DEVELOPMENT MANAGER, WISCONSIN

Perform talent acquisition responsibilities to accomplish goals  while providing the highest level of service. Deliver exceptional candidates while advancing  brand presence across numerous markets and professional communities. This position will be responsible for guiding Hiring Managers how to network, recruit and interview and be an advocate for candidates through the assessment and selection process. Create tools and resources to leverage the recruitment process. This position will be responsible to measure and report key performance metrics for all searches.

TOUR COMPANY REGIONAL SALES REPRESENTATIVE FOR THE TEXAS AREA
Needed to promote our destinations (Italy, Mediterranean, Cuba, & Latin America) and our Group Travel business. Destination Knowledge, plus a minimum of 5 years Sales Experience working with Travel Agencies & Consortia is a must.  We are looking for a driven travel professional willing to work hard to increase our exposure in the West Coast regional marketplace. The RSM will service existing accounts, secure new accounts, attend/participate in trade events and provide support & training to our client base. Candidates need to be result and delivery oriented with excellent verbal/written communication and presentation skills. The RSM needs to be based in the region serviced,

DIRECTOR OF ACCOUNT DEVELOPMENT, ATLANTA GA

 Expertise in customer retention and growing revenue from existing client companies. Multi-task. People management skills. Working knowledge of cloud based technology and very good computer and technology skills. Excellent in written and oral communication. Ability to develop and make presentations in front of C Level decision makers. Contract negotiation experience. Problem research and resolution. People skills. Great at supplier relations.
Account Management experience with Travel Management Company preferred. Travel required. Travel Technology experience with GDS (SABRE / Worldspan) a plus. Travel supplier knowledge a plus (Car companies, Hotels, Airlines, and Shared services like Uber & AirBnB) Provide AE management for accounts valued at $50M annually.
 
ACCOUNTING MANAGER, LA JOLLA CA

We are currently seeking an experienced and enthusiastic Accounting Manager to join our growing team. The ideal candidate will manage a team of data entry clerks in establishing, refining and following a full range of accounting processes for the company’s various business units. A strong work ethic, attention to detail, and demonstrated knowledge of technical and operational accounting and finance functions are a must.  The ideal candidate also has experience in managing data entry clerks and junior accountants.
Responsibilities:
Manage a team of 5-7 data entry clerks in verifying, allocating, posting and reconciling accounts receivable
Manage commission collection processes with multiple vendors
Monitor the formats with which invoices are created by system users to ensure compliance with established standards
Produce error-free accounting reports and present report results
Provide technical support and advice
Review and recommend modifications to accounting systems and procedures
Provide input into department’s goal setting process
Assist with financial statements and budget preparation
Direct internal and external audits to ensure compliance
Plan, assign and review staff’s work
Support month-end and year-end close processes
Develop and document business processes and accounting policies to maintain and strengthen internal controls
Ensure compliance with Generally Accepted Accounting Principles (GAAP)
Liaise with our Director of Finance to improve financial procedures
Requirements:
BS degree in Accounting, Finance or relevant field
5-7 years accounting experience
Proven experience as a Senior Staff Accountant, Accounting Supervisor, or Chief/Senior Accountant
Thorough knowledge of basic accounting procedures
In-depth understanding of GAAP
Hands-on experience with accounting software packages. Familiarity with TRAMS accounting software strongly preferred.
Awareness of business trends
Familiarity with financial accounting statements
Experience with general ledger functions and the month-end/year-end close process
Advanced MS Excel skills including VLOOKUPS and pivot tables
Accuracy and attention to detail
Aptitude for numbers and quantitative skills
Relevant certification (e.g. CMA or CPA) preferred



NATIONWIDE SEARCH FOR CORPORATE SALES REPRESENTATIVES

 Seeking those candidates in the hospitality industry, that may come from an agency, hotel, car company or private corporation.  Also, will consider new college graduates who are interested in entering the travel industry.  Must have an entrepreneurial spirit and outgoing personality with a willingness to learn.  The agency offers a training program and mentoring.  This is an amazing opportunity to earn a salary and generate commission through productivity.  







SALES POSITIONS

​Regional Sales Manager for the California and West Coast Region – Virtual

We are recruiting a Regional Sales Manager for the California & West Coast region to promote our destinations (Italy, Mediterranean, Cuba, & Latin America) and our Group Travel business. Destination Knowledge, plus a minimum of 5 years Sales Experience working with Travel Agencies & Consortia is a must.

We are looking for a driven travel professional willing to work hard to increase our exposure in the West Coast regional marketplace. The Regional Sales Manager will service existing accounts, secure new accounts, attend/participate in trade events and provide support & training to our client base. Candidates need to be result and delivery oriented with excellent verbal/written communication and presentation skills. The Regional Sales Manager needs to be based in the region serviced, and travel within the region is a must. All sales positions will report into the Vice President of Sales

Responsibilities:

• Achieve and surpass sales goals • Manage existing relationships in your territory. • Identify potential growth areas through prospecting. • Make presentations, prepare reports. • Attend product seminars, and trade shows. • Remain up-to-date on Central Holidays products, selling advantages and special offers.

 Job Requirements - The Successful Applicant will have:

• Well-developed presentation skills that include preparation. • A professional demeanor and appearance. • The wish to constantly improve their selling ability. • Strong relationship development skills. • A desire for networking in-person, via phone, email and social media. • A history of competitive success in business, or academics. • Knowledge of group travel • Knowledge of the territory and the ability to increase exposure. • An existing book of clients/business (important, but not essential) • Must be able to multitask and work in a fast-paced environment

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​​Travel   Employment Agency