​​​​MANAGEMENT POSITIONS


Supervisor of Corporate Operations, Minneapolis, MN

Manage a team of corporate travel consultants in a corporate environment by providing excellent client and employee support and exhibiting leadership in the areas of problem resolution, customer service, technology knowledge, and process / policy adherence. Responsible for leading, guiding and developing this team of Travel Counselors in all areas of a call contact center and customer services.

Scope • Front Line Agent Operations • Call Center Management/Customer Service Essential Duties and Responsibilities Include  

Operations • Acts as the point person for the daily operations of assigned employees and accounts.  • Supervises the daily performance of direct reports, ensuring high levels of quality, productivity and customer service.  • Works closely with manager to determine goals and measurement tools, along with developing department communication. • Meets/exceeds customer expectations by managing front line operations customer service levels related to telephone, quality, and productivity.  Applies knowledge to increase operational efficiencies. • Monitor telephone calls according to office guidelines to monitor quality of call servicing, provide coaching to improve quality.  • Track and distribute performance against established goals to employees on a routine basis, providing coaching and development as needed to improve quality.  • Maintains and promotes professional and courteous client relations by identifying and promptly responding to all questions relating to the business.  • Maintain effective, active-working relationships with clients, strategic business partners, vendors, and team members. • Provides for the proper staffing and servicing of all operations within responsibility.

• Executes or directs the completion of personnel recruiting, hiring, development, motivation and separation.  Exercises hiring and firing authority. • Conducts performance reviews for direct reports. • Ensures proper human resources and company processes and policies are followed. Transferable Skills • Previous experience and knowledge of corporate agency call contact center in the travel industry.   • Ability to effectively prioritize and manage multiple tasks while maintaining strict deadlines in a high-pressure and time-sensitive environment. • Intermediate or Advanced knowledge of Call Center Management, phone routing and skilling.  • Proficiency with Window-based computers and a strong technical acumen with the ability to integrate multiple platforms. • Excellent written and verbal communication skills. • Excellent critical thinking, analytical, and problem-solving skills. • Knowledge of accounting and financial analysis. • Knowledge of contract management. • Knowledge of corporate travel technology products. • Ability to work independently and within a team, developing strategies and action plans and implementing goals and objectives. • Ability to respond to change. • Ability to embrace diversity. • Ability to select, motivate, coach and develop staff; resolve employee relations issues; fosters effective teamwork. • Professional manner and appearance. • Effective organizational and time management skills. Qualifications • High school degree plus 1-2 years of college. • Minimum of four (4) years’ corporate travel experience. • Knowledge of travel agency operations is preferred. • Knowledge of corporate travel technology is preferred. • Ability to work nights and weekends when needed and to maintain team staffing for extended hours of operation. • Minimum of 2-3 years’ managerial experience. • Prior budget and cost management experience preferred. • Intermediate or advanced knowledge of Sabre reservation system is preferred. 


VIRTUAL GLOBAL DELIVERY DIRECTOR

The Global Program Delivery Director objective is to lead the Global Operations Team in all geographies servicing the client (both GSC and in-country).  This role is responsible for the design, execution and on-going management of all global operational processes; assist the client and Program Management team in determining and reaching their online goals; and conducting on-going assessments of data flow from GDS—Mid-Office—Back Office—Reporting System. This role will act as a primary point of contact with the client leads and must possess advanced customer service skills, high-level written and verbal communication and must inspire confidence in the client when matters are brought forth.  This position must identify root cause and resolve matters as they are raised by both client and internal teams.  A thorough account assessment will be required in first year on the account.  The GPDD will be required to develop process flow documentation and make recommendations for process improvements to GPD and client.  This role is responsible to review all company tools (both existing and emerging) for potential client benefit and develop potential integration strategies, provide support for operational technology tools (such as submitting mid-office programming business requirements and testing of the functionality) and TTS/TSC team training as needed, and participate in development of program-wide processes (such as custom LLF initiative).  Help develop and support key strategic program initiatives, to help meet client program goals.
Main Responsibilities & Duties
               Key client contact for operational escalations
               Develop, train and prepare ongoing assessment of Operational procedures and processes around the globe
               Ensures consistent customer experience and client service delivery globally
               Coordinate global TS communication templates for consistent messaging
               Data Quality Research: responsible for identifying root cause of data quality issues through process flow analysis as data is traced from front end (GDS) through mid/back office systems to reporting tool.  Actively participate in ongoing data quality meetings with the client reporting team.
               Fosters operational unity, better alignment with operations owners in all geographies
               Follows established and well-management scorecards
               Builds and maintains a global operational team which is focused on sharing operational successes, from technology to processes and procedures
               Leads operational projects, consult, analyze and identify training needs, make recommendations to the client and PM teams
               Formalizes and owns client service strategy and process maps manual
               Ensures accurate client travel policy interpretation and implementation
               Proactive approach to identify new technologies and processes that could be implemented to benefit client program
               Determines the best options to implement client business controls and initiatives
               Makes proactive recommendations for TTS (Traveller and Transaction Services) processes, product and service improvements
               Ensures optimal consistency to continually enhance Service Provider effectiveness and efficiencies by driving the right people, process, tools, and environment for the client
               Conducts training to external audiences such as vendors, contractors and client, in person or using web conferencing tools and technology
Experience          Master’s degree preferred, Minimum of 15 years of Business Travel experience
               Abilities to deal within a multicultural environment
               Ability to build and present a business plan to the client and internally
               Writing skills for client and senior management facing documents
               Word, Excel, PowerPoint.
               Financial, analytical, and strategic skills
               Negotiation skills
               Consultative based approach, with a background in consulting preferred


DIRECTOR OF ACCOUNT DEVELOPMENT, ATLANTA GA

 Expertise in customer retention and growing revenue from existing client companies. Multi-task. People management skills. Working knowledge of cloud based technology and very good computer and technology skills. Excellent in written and oral communication. Ability to develop and make presentations in front of C Level decision makers. Contract negotiation experience. Problem research and resolution. People skills. Great at supplier relations.
Account Management experience with Travel Management Company preferred. Travel required. Travel Technology experience with GDS (SABRE / Worldspan) a plus. Travel supplier knowledge a plus (Car companies, Hotels, Airlines, and Shared services like Uber & AirBnB) Provide AE management for accounts valued at $50M annually.
 

VICE PRESIDENT OF ACCOUNT MANAGEMENT ATLANTA, GA
Manage two direct reports (Director of Account Management & Senior Account Manager)
Member of the Management Team and involved in special tasks and duties for Chairman & CEO
Travel Technology Evaluation and Consulting for clients. Technology expertise and knowledge is key. Finding new ways to automate tasks or integrate new technology solutions to add efficiency
Participate in development of presentations for Sales Team
Participate in Sales Team Presentations
Conduct new hire interviews for Sales and Account Management job candidates
Meet with industry airline, hotel and car reps as needed
Attend industry trade shows/man trade show booth
Continuous improvement of client facing presentation material, client reviews and training materials.

SALES TEAM LEADER, BOULDER, CO
The Sales Team Leader manages a team of up to seven Travel Consultants. The STL will ensure that each team member’s performance in sales and customer service meet company expectations and that company values are being promoted and adhered to. The STL is responsible for identifying development needs and knowledge gaps; they play a key role in designing and delivering training and support at both team and individual level, and in ensuring its ongoing implementation. They are the first point of escalation for any problems and should authorize suitable action by their team in most of cases.
 The Sales Team Leader contributes toward the setting of annual targets, in collaboration with the US Director and Assistant Branch Manager.  The STL is responsible for a small monthly incentive budget for team morale and motivation purposes. The STL has authority to authorize up to $300 in client compensation where appropriate and up to $300 value of additional services on the ground as part of handling operational issues.
Providing the first line of management support to the team; assisting in resolving issues and finding the answers to questions • Proactively monitoring team workload, sales and customer service and reporting KPIs to US Director • Utilizing the full range of managerial approaches to challenge and develop individual TCs at all levels of experience • Assisting with time management and task prioritization in busy periods, as required • Leading collective team actions, such as proactive selling and client courtesy calls • Playing a role in the recruitment, induction and training of new starters • Providing intensive support and guidance for new starters during their 6-month probation period • Carry out quality control checks as per Sales Dept policy • Devise engaging sales incentives and challenges to motivate and reward attainment of team sales targets • Coordination of the first FAM trip for members of their team

TRAVEL ACCOUNT MANAGER, ATLANTA, GA

Travel Account Manager is the primary client contact, operations manager on assigned programs and team leader to an account team in the office.  This position manages full-service meetings, events and group incentive travel, both domestically and internationally.  
Responsibilities include:
•             Developing, prioritizing and implementing tactical project plans, including client promotion programs, destination management and travel meetings.
•             Communicating program details to team and Account Executive
•             Collaborating with graphic designers to create themed art for websites, print and electronic collateral and promotional items
•             Collaborating with systems web developers to customize registration websites and electronic communication
•             Collaborating with in-house Air Team to coordinate all attendees’ travel needs
•             Recommending creative solutions and developing best practices
•             Negotiating contracts and maintaining relationships with preferred vendors.
•             Building and maintaining relationships with clients and suppliers
•             Operating programs at or below established budget
•             Generating client billing
•             Performing program closeouts
Required Skills:
•             Customer service and problem-solving skills
•             Strong work ethic and demonstrated ability in managing multiple/competing priorities
•             Energy, enthusiasm and positivity
•             Accountability
•             Attention to detail
•             Strong knowledge of program/event management and budget maintenance
•             Able to travel frequently for a week or more at a time to operate travel programs and site inspections
•             English – fluent oral and written
•             Proficient in Word, Excel, Outlook and able to manage proprietary database
•             Proficient in basic financial math (i.e., addition, subtraction, multiplication, division, percentages, margin, markup, etc.)
•             Should be certified or qualify in First Aid and CPR Training and Notary Public.
EDUCATION AND WORK EXPERIENCE:
•             Four-year degree in hospitality, marketing, communications, or related field; CMP designation a plus
•             5-7 years of relevant meeting management experience, including planning incentives events both domestically and internationally combined with strong knowledge of incentive markets
•             Onsite event coordination and vendor management experience, including third party vendors
•             Experience working with hotels, DMC’s, transportation companies and talent agencies
•             Creativity in program design and communications
•             Manage internal and external budgets and expenses
•             Excellent written and verbal communication skills

SUPERVISOR OF CORPORATE OPERATIONS, MINNEAPOLIS, MN

Job Summary Manage a team of corporate travel consultants in a corporate environment by providing excellent client and employee support and exhibiting leadership in the areas of problem resolution, customer service, technology knowledge, and process / policy adherence. Responsible for leading, guiding and developing this team of Travel Counselors in all areas of a call contact center and customer services.
Scope • Front Line Agent Operations • Call Center Management/Customer Service Essential Duties and Responsibilities Include
Operations • Acts as the point person for the daily operations of assigned employees and accounts.  • Supervises the daily performance of direct reports, ensuring high levels of quality, productivity and customer service.  • Works closely with manager to determine goals and measurement tools, along with developing department communication. • Meets/exceeds customer expectations by managing front line operations customer service levels related to telephone, quality, and productivity.  Applies knowledge to increase operational efficiencies. • Monitor telephone calls according to office guidelines to monitor quality of call servicing, provide coaching to improve quality.  • Track and distribute performance against established goals to employees on a routine basis, providing coaching and development as needed to improve quality.  • Maintains and promotes professional and courteous client relations by identifying and promptly responding to all questions relating to the business.  • Maintain effective, active-working relationships with clients, strategic business partners, vendors, and team members. • Provides for the proper staffing and servicing of all operations within responsibility.

• Executes or directs the completion of personnel recruiting, hiring, development, motivation and separation.  Exercises hiring and firing authority. • Conducts performance reviews for direct reports. • Ensures proper human resources and company processes and policies are followed. Transferable Skills • Previous experience and knowledge of corporate agency call contact center in the travel industry.   • Ability to effectively prioritize and manage multiple tasks while maintaining strict deadlines in a high-pressure and time-sensitive environment. • Intermediate knowledge of Call Center Management, phone routing and skilling.  • Proficiency with Window-based computers and a strong technical acumen with the ability to integrate multiple platforms. • Excellent written and verbal communication skills. • Excellent critical thinking, analytical, and problem-solving skills. • Knowledge of accounting and financial analysis. • Knowledge of contract management. • Knowledge of corporate travel technology products. • Ability to work independently and within a team, developing strategies and action plans and implementing goals and objectives. • Ability to respond to change. • Ability to embrace diversity. • Ability to select, motivate, coach and develop staff; resolve employee relations issues; fosters effective teamwork. • Professional manner and appearance. • Effective organizational and time management skills. Qualifications • High school degree plus 1-2 years of college. • Minimum of four (4) years’ corporate travel experience. • Knowledge of travel agency operations is preferred. • Knowledge of corporate travel technology is preferred. • Ability to work nights and weekends when needed and to maintain team staffing for extended hours of operation. • Minimum of 2-3 years’ managerial experience. • Prior budget and cost management experience preferred. • Advanced knowledge of Sabre reservation system is preferred. 

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ACCOUNTING MANAGER, LA JOLLA CA

We are currently seeking an experienced and enthusiastic Accounting Manager to join our growing team. The ideal candidate will manage a team of data entry clerks in establishing, refining and following a full range of accounting processes for the company’s various business units. A strong work ethic, attention to detail, and demonstrated knowledge of technical and operational accounting and finance functions are a must.  The ideal candidate also has experience in managing data entry clerks and junior accountants.
Responsibilities:
Manage a team of 5-7 data entry clerks in verifying, allocating, posting and reconciling accounts receivable
Manage commission collection processes with multiple vendors
Monitor the formats with which invoices are created by system users to ensure compliance with established standards
Produce error-free accounting reports and present report results
Provide technical support and advice
Review and recommend modifications to accounting systems and procedures
Provide input into department’s goal setting process
Assist with financial statements and budget preparation
Direct internal and external audits to ensure compliance
Plan, assign and review staff’s work
Support month-end and year-end close processes
Develop and document business processes and accounting policies to maintain and strengthen internal controls
Ensure compliance with Generally Accepted Accounting Principles (GAAP)
Liaise with our Director of Finance to improve financial procedures
Requirements:
BS degree in Accounting, Finance or relevant field
5-7 years accounting experience
Proven experience as a Senior Staff Accountant, Accounting Supervisor, or Chief/Senior Accountant
Thorough knowledge of basic accounting procedures
In-depth understanding of GAAP
Hands-on experience with accounting software packages. Familiarity with TRAMS accounting software strongly preferred.
Awareness of business trends
Familiarity with financial accounting statements
Experience with general ledger functions and the month-end/year-end close process
Advanced MS Excel skills including VLOOKUPS and pivot tables
Accuracy and attention to detail
Aptitude for numbers and quantitative skills
Relevant certification (e.g. CMA or CPA) preferred


ACCOUNT MANAGER , LA JOLLA CALIFORNIA

Manage all aspects of a customer relationship. This includes implementation, establishing and exceeding account revenue goals, measuring and improving client satisfaction, and account retention.
Responsibilities:
Develop and manage positive client relationships
Work with assigned clients’ management teams to understand particular business travel goals and cost saving strategies
Evaluate and analyze client’s reports, travel patterns and frequencies to stratigize  cost saving opportunities, negotiate upfront discounts and ensure the maximization of travel spend via policy, point programs, etc
Assist with onboarding of new programs and projects including online booking tool implementations and demos
Identify and resolve client issues internally and externally as they arise
Identify, develop and pursue opportunities within assigned accounts to expand the use of services
Facilitate VIP experiences for our designated VIP travelers


DIRECTOR OF ACCOUNT MANAGEMENT – ATLANTA GA

 Director level opportunity to manage the department.  To maintain a level of customer service which assists in the retention of current accounts and aids in the implementation and origination of new business.  Must have previous experience managing teams of account managers and a proven success record.  A predisposition in sales will help in developing new accounts.  This is an excellent opportunity to work with an agency that is in a growth mode, through acquisitions and new business.  Excellent salary and benefits package.  The preference would be for an Atlanta based candidate but will consider a remote candidate in the region. 

NATIONWIDE SEARCH FOR CORPORATE SALES REPRESENTATIVES

 Seeking those candidates in the hospitality industry, that may come from an agency, hotel, car company or private corporation.  Also, will consider new college graduates who are interested in entering the travel industry.  Must have an entrepreneurial spirit and outgoing personality with a willingness to learn.  The agency offers a training program and mentoring.  This is an amazing opportunity to earn a salary and generate commission through productivity.  


CORPORATE OR LEISURE OFFICE MANAGER – BURLINGTON VT

 Excellent multi-office agency is seeking a manager for their team of four agents.  They utilize Apollo and have a mix of both corporate and leisure clientele.  This is a working manager position, so managing the team and taking reservations will encompass most of the job.  This is an excellent opportunity to work for an agency that is growing and very vital in the New England market place. 

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CORPORATE ACCOUNT MANAGER, ATLANTA, GA
Agency in need of a strong corporate Account Manager who has experience working with corporate accounts both in retention and satisfaction.  Must have a background in Account Management with a TMC.  Knowledge of Concur, Worldspan or a GDS is helpful.  Possible management of the department for the right person.  Contact us direct for more information.

CORPORATE GLOBAL SALES MANAGER – VIRTUAL

Drive standards and best practices whenever possible and effectively foster a culture of engagement. • Recommend new approaches, policies, and procedures to effect continual improvements in efficiency of operations and services performed. • Other duties, projects and alternate assignments as determined by business need.

Knowledge, Skills, Abilities & Competencies

• Minimum of five years’ experience Business-to-Business (B2B) selling, preferably travel management services. Bachelor's degree in sales, marketing or communications is preferred. • Experience with management of multi-national bids a plus. • Knowledge of business travel-related services would be a distinct advantage.  • Demonstrated success in delivering new sales results in a high-growth environment. • Successful track record for interacting with multi-level relationships within accounts. • Highly developed and effective negotiation skills. • Ability to handle multiple tasks simultaneously and establish work priorities.   • Skilled in usage of a personal computer and various software packages related to Microsoft Office Suite as well as Sales Management Software. • Maintain an aggressive rate of new sales growth and exceed annual sales goals.   • Initiate and build positive relationships with all levels of business partners both internally and externally.   • Write and speak succinctly in a variety of communication settings.   • Prepare highly developed, effective presentations to ensure clear delivery to all levels within an organization.  Effectively facilitate group interaction throughout the presentation.  • Actively listen and convey understanding both in groups and one-on-one. 



The Chief Technology Officer (CTO) or Director IT – Atlanta GA

This person  is responsible for overseeing all technical aspects of the company.  The CTO or Director IT works with Executive Management to grow the company through the use of technological resources. Using an active and practical approach, the CTO will help direct all employees in IT and IO departments to attain the company’s strategic goals established in the company’s strategic plan. This position will also perform all related company functions, jobs and duties from plugging in a computer, to assistance with enhancing a website, to writing a client travel report, to deciding on next generation technology investments. Ultimately, this vital role will be responsible for driving the technology advances for the agency with a focus on both internal and external client facing tools and services. The CTO will develop the  technology and IT infrastructure, enabling the agency to offer even more connected, mobile and personalized services to clients and travelers. Key Areas of Focus include:  Client Data Solutions (CDS), Infrastructure & Communications Technology (ICT), Information Security, New Product Development, and Travel Technology.

Education and Experience

BS in related field and at least 10 or more years’ experience in the Travel Information Technology arena with management and strategic experience in this field, or MBA/MS in related field with experience, managerial and strategic
The CTO will be responsible for overseeing the Technological Functions Including, but not limited to: Application Development, Telecommunications, Online services, Reporting, Networking and Security, Infrastructure, Hardware (Server, Desktop and Mobile, End user support for employees, clients and affiliates
Additionally, the CTO will be responsible for integrations with 3rd party systems to ensure ROI and functionality to meet internal and client facing demands.
Help Establish and drive the company’s technical vision and leads all aspects of the company’s technological development.
Directs the company’s strategic direction, development and future growth.
Works in a consultative fashion with other department heads, such as marketing, sales and operations as an advisor of technologies that may improve their efficiency and effectiveness.
Provide leadership to department heads in a fashion that supports the company’s culture, mission and values.
Conducts research and case studies on leading edge technologies and makes determinations on the probability of implementation.
Acts as a good steward of Company resources and ensures control of IT and IO departmental budgets.
Extensive knowledge of Cornerstone iBank and iQCX including iQCX ResRules.
Knowledge of GDS (Worldspan, Sabre).
Knowledge of Windows (7, 8, and 10) and Apple-based systems.
Manage VOIP phone system including hardware and configuration.
Manage company email system
Maintain company Website and Intranet via Wordpress.
Knowledge in Salesforce CRM, Concur
Budgeting, forecasting, quantitative and qualitative business analysis
SaaS and cloud computing


SALES POSITIONS

​Regional Sales Manager for the California and West Coast Region – Virtual

We are recruiting a Regional Sales Manager for the California & West Coast region to promote our destinations (Italy, Mediterranean, Cuba, & Latin America) and our Group Travel business. Destination Knowledge, plus a minimum of 5 years Sales Experience working with Travel Agencies & Consortia is a must.

We are looking for a driven travel professional willing to work hard to increase our exposure in the West Coast regional marketplace. The Regional Sales Manager will service existing accounts, secure new accounts, attend/participate in trade events and provide support & training to our client base. Candidates need to be result and delivery oriented with excellent verbal/written communication and presentation skills. The Regional Sales Manager needs to be based in the region serviced, and travel within the region is a must. All sales positions will report into the Vice President of Sales

Responsibilities:

• Achieve and surpass sales goals • Manage existing relationships in your territory. • Identify potential growth areas through prospecting. • Make presentations, prepare reports. • Attend product seminars, and trade shows. • Remain up-to-date on Central Holidays products, selling advantages and special offers.

 Job Requirements - The Successful Applicant will have:

• Well-developed presentation skills that include preparation. • A professional demeanor and appearance. • The wish to constantly improve their selling ability. • Strong relationship development skills. • A desire for networking in-person, via phone, email and social media. • A history of competitive success in business, or academics. • Knowledge of group travel • Knowledge of the territory and the ability to increase exposure. • An existing book of clients/business (important, but not essential) • Must be able to multitask and work in a fast-paced environment

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​​Travel   Employment Agency