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Reservations Manager – North America


Job Summary

The Reservations Manager – North America is responsible for operations in North America, to include Canada and Mexico. Primary responsibilities of this position include managing multiple reservation centers, ensuring proper staffing, meeting client KPIs, maintaining budgets, service, technology, and employee satisfaction. The successful candidate will demonstrate how the person’s experience prepares them for this role.  
Roles/Responsibilities:
·        Manage a team of reservations agents in multiple locations around North America
·        Ensure clients receive optimal performance
·        Communicate company and industry news via staff meetings and ongoing correspondence.
·        Staffing; responsible for ensuring proper staffing for all locations and overseeing the hiring process
·        Ensuring all staff is trained to support client policies and procedures
·        Identify and implement industry best practices
·        Responsible for client satisfaction
·        Responsible for employee satisfaction
·        Maintain success factors related to Key Performance Indicators
·        Maintain atmosphere of continuous improvement
·        Support all direct reports and ensure overall team job satisfaction
·        Ensures client objectives are being met including use of client preferred suppliers
·        Ensures that all client transactions are operationalized through the agency
·        Performance reviews for key employees. Provide assistance to other team managers/supervisors to follow company performance review processes
·        Maintain adherence to operational budgets
·        Proactively seek opportunities for operational improvement
·        Participation in client meetings as needed
Qualifications
·        Prior multi-year experience in travel operations
·        Strong managerial experience
·        Thorough knowledge of Galileo GDS
·        Strong international faring knowledge
·        Travel is expected
·        Competency in Microsoft products; Word, Excel, PowerPoint
·        Competent analytical skills
·        Strong project management skills
·        Effective leadership capabilities
·        Ability to work evenings and weekend
·        Interpersonal skills

DIRECTOR OF GLOBAL OPERATIONS

The Director – Global Travel Operations is responsible for operations in 30 countries. Primary responsibilities of this position include global operational configuration, ensuring proper staffing, meeting client KPIs, operations, profitability, service, technology, and employee satisfaction. The successful candidate will demonstrate how the person’s experience prepares them for this role.  

Roles/Responsibilities:
·        Staffing; responsible for ensuring proper staffing for all locations and overseeing the hiring process
·        Ensuring all staff is trained to support client policies and procedures
·        Identify and implement industry best practices
·        Oversee implementation of all country operations
·        Ensure technology is implemented efficiently
·        Responsible for client satisfaction
·        Responsible for employee satisfaction
·        Maintain success factors related to Key Performance Indicators
·        Maintain atmosphere of continuous improvement
·        Support all direct reports and ensure overall team job satisfaction
·        Primary liaison between operations and senior teams
·        Ensures client objectives are being met including use of client preferred suppliers
·        Ensures that all client transactions are operationalized 
·        Performance reviews for key employees. Provide assistance to other team managers to follow company performance review processes
·        Maintain adherence to operational budgets
·        Proactively seek opportunities for operational improvement
·        Participation in client meetings as needed
Qualifications
·        Prior multi-year experience in global travel operations
·        Strong managerial experience
·        Thorough knowledge of Galileo GDS
·        Strong international faring knowledge
·        Can travel internationally
·        Competency in Microsoft products; Word, Excel, PowerPoint
·        Competent analytical skills
·        Strong project management skills
·        Effective leadership capabilities
·        Ability to work evenings and weekend
·        College degree
·        Interpersonal skills


Corporate Account Manager – Atlanta Area

Agency in need of a strong corporate Account Manager who has experience working with corporate accounts both in retention and satisfaction.  Must have a background in Account Management with a TMC.  Knowledge of Concur, Worldspan or a GDS is helpful.  Possible management of the department for the right person.  Contact us direct for more information.

Corporate Outside Sales Representative – Atlanta Possible Virtual

Agency in need of a strong corporate Account Manager who has experience working with corporate accounts both in retention and satisfaction.  Must have a background in Account Management with a TMC.  Knowledge of Concur, Worldspan or a GDS is helpful.  Possible management of the department for the right person.  Contact us direct for more information.


 

Working Manager of A Group Department - Virtual


Shop, quote, book and sell group travel to leisure and educational groups of all sizes.  
Work in Amadeus to create PNRs, do deposits, and issue tickets for group travel
Work with proprietary software to generate quotes, contracts, and invoices for clients
Provide outstanding customer service to clients, including timely replies by phone and email.
Reliably log and track all groups
Work directly with key players and accounts to develop and expand group sales
Recruit, train, and supervise a remote team to work group business
Optimize work flow to assure that all group requests are dealt with in a timely, professional manner
Some travel required
Position can be based anywhere (remote work is fine), but we slightly prefer candidates in either Mountain or Pacific time.  



CORPORATE GLOBAL SALES MANAGER – VIRTUAL

Drive standards and best practices whenever possible and effectively foster a culture of engagement. • Recommend new approaches, policies, and procedures to effect continual improvements in efficiency of operations and services performed. • Other duties, projects and alternate assignments as determined by business need.

Knowledge, Skills, Abilities & Competencies

• Minimum of five years’ experience Business-to-Business (B2B) selling, preferably travel management services. Bachelor's degree in sales, marketing or communications is preferred. • Experience with management of multi-national bids a plus. • Knowledge of business travel-related services would be a distinct advantage.  • Demonstrated success in delivering new sales results in a high-growth environment. • Successful track record for interacting with multi-level relationships within accounts. • Highly developed and effective negotiation skills. • Ability to handle multiple tasks simultaneously and establish work priorities.   • Skilled in usage of a personal computer and various software packages related to Microsoft Office Suite as well as Sales Management Software. • Maintain an aggressive rate of new sales growth and exceed annual sales goals.   • Initiate and build positive relationships with all levels of business partners both internally and externally.   • Write and speak succinctly in a variety of communication settings.   • Prepare highly developed, effective presentations to ensure clear delivery to all levels within an organization.  Effectively facilitate group interaction throughout the presentation.  • Actively listen and convey understanding both in groups and one-on-one. 


HOTEL & CAR CONSULTING SOLUTIONS MANAGER - VIRTUAL

Summary To provide end-to-end management of hotel and car consulting services for our clients: offering program analysis, sourcing, rate loading and vendor management.  Support client solutions through service and data to enhance client corporate travel programs.  This role and its consultation will be a client facing position. Essential Duties and Responsibilities This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

• Partner with Client Solutions Managers to identify opportunities for hotel and car program initiatives across our corporate client base.  • Evaluate technology drivers and existing platforms for the most efficient and highest integrity of programs. Make recommendations to senior management on utilization of tools.  • Provide to clients: • Hotel/Car RFP platform demonstrations and trainings. • Hotel/Car RFP program reviews and updates. • Hotel/Car RFP support and analysis. • Regular communication to keep clients informed and updated on program progress and results. • Respond to client solutions and account sourcing and other needs. • Conceiving, developing, and implementing new services as opportunities arise. • Maintain strong working relationships with hotel properties ensuring that there is mutual value creation for long-term partnership success. • Source and maintain vendor partnership opportunities for the agency with respect to our proprietary needs:  Employee travel, Advisory Board, Symposiums • Stay current on industry trends; draw intuitive conclusions how industry dynamics will impact clients. • Deliver service and solutions consistent with account segmentation and deliverable parameters. • Maintain a favorable and collaborative working relationship with team members in all departments to foster an environment of trust and mutual respect. • Enhance the organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. • Update knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks. • Drive standards and best practices whenever possible and effectively foster a culture of engagement.

• Recommend new approaches, policies, and procedures to effect continual improvements in efficiency of operations and services performed. • Other duties, projects and alternate assignments as determined by business need.

The requirements listed below are representative of the knowledge, skills, and/or abilities required.

• Bachelors degree in business or related field strongly preferred • Experience in hotel/car sourcing or data analytical role  • Negotiating experience a must • Demonstrated knowledge of the corporate travel industry; corporate travel industry experience preferred • Superior analytical skills to evaluate data and reporting to address client requests and needs and provide solution recommendations • Proven understanding of important financial concepts, purchasing practices and industry specific aspects of corporate clients  

  


 


Travel Agency Supervisor - Cincinnati OH


The Travel Agent Branch Supervisor’s role is to manage the Cincinnati office’s agents and act as a travel agent themselves.  The Supervisor is tasked with handling the daily management of the office including scheduling, reporting and conflict resolution to ensure all branch customers and agents are happy.  This position will manage several agents and have the opportunity to grow with the company as they expand in Cincinnati.  This position also fulfills domestic and international related requests for leisure vacation travel and provides customer service through the communication of travel related information.  Agent must have experience in selling escorted and independent tours and/or cruises of all types. 
Essential Duties and Responsibilities
-           Handle all daily management tasks associated with a branch office.
-           Tasks to perform include scheduling agents, reporting management requested data, conflict resolution, etc.
-           Maximize vacation/travel experiences of clients by selling domestic and international tours, FITs and cruises.
-           Match the travelers’ requests with customized vendors to ensure optimized experience.
-           Maintain professional and courteous client relations by managing a prompt and accurate response to telephone and e-mail communications.
-           Prepare and issue customer invoices in a timely manner.
-           Stay informed of industry trends, regulations and current affairs.  Communicate information to customers accurately and appropriately.
-           Assume and perform other duties and responsibilities not specifically outlines here, but which are logically inherent to the position.
-           Must be able to work independently in the absence of supervision.
-           Good time-management skills and willingness to proactively seek tasks and training opportunities when workload allows.
Transferable Skills
-           Previous supervisory experience preferred.
-           Knowledge and experience of domestic / international vacation vendors and commission structures.
-           Professional telephone skills.
-           Experienced in Client Base profile system.
-           Ability to manage multiple tasks and changing priorities.
-           Demonstrate personal and organization integrity.
-           Knowledge of Sabre GDS preferred.
-           Minimum of 10+ years active Travel Consultant Leisure Travel Specialist
-           Will report directly to the President of the Travel Agency.




The Chief Technology Officer (CTO) or Director IT – Atlanta GA

This person  is responsible for overseeing all technical aspects of the company.  The CTO or Director IT works with Executive Management to grow the company through the use of technological resources. Using an active and practical approach, the CTO will help direct all employees in IT and IO departments to attain the company’s strategic goals established in the company’s strategic plan. This position will also perform all related company functions, jobs and duties from plugging in a computer, to assistance with enhancing a website, to writing a client travel report, to deciding on next generation technology investments. Ultimately, this vital role will be responsible for driving the technology advances for the agency with a focus on both internal and external client facing tools and services. The CTO will develop the  technology and IT infrastructure, enabling the agency to offer even more connected, mobile and personalized services to clients and travelers. Key Areas of Focus include:  Client Data Solutions (CDS), Infrastructure & Communications Technology (ICT), Information Security, New Product Development, and Travel Technology.

Education and Experience

BS in related field and at least 10 or more years’ experience in the Travel Information Technology arena with management and strategic experience in this field, or MBA/MS in related field with experience, managerial and strategic
The CTO will be responsible for overseeing the Technological Functions Including, but not limited to: Application Development, Telecommunications, Online services, Reporting, Networking and Security, Infrastructure, Hardware (Server, Desktop and Mobile, End user support for employees, clients and affiliates
Additionally, the CTO will be responsible for integrations with 3rd party systems to ensure ROI and functionality to meet internal and client facing demands.
Help Establish and drive the company’s technical vision and leads all aspects of the company’s technological development.
Directs the company’s strategic direction, development and future growth.
Works in a consultative fashion with other department heads, such as marketing, sales and operations as an advisor of technologies that may improve their efficiency and effectiveness.
Provide leadership to department heads in a fashion that supports the company’s culture, mission and values.
Conducts research and case studies on leading edge technologies and makes determinations on the probability of implementation.
Acts as a good steward of Company resources and ensures control of IT and IO departmental budgets.
Extensive knowledge of Cornerstone iBank and iQCX including iQCX ResRules.
Knowledge of GDS (Worldspan, Sabre).
Knowledge of Windows (7, 8, and 10) and Apple-based systems.
Manage VOIP phone system including hardware and configuration.
Manage company email system
Maintain company Website and Intranet via Wordpress.
Knowledge in Salesforce CRM, Concur
Budgeting, forecasting, quantitative and qualitative business analysis
SaaS and cloud computing

Account Manager/Client Services - Maryland / DC


The primary purpose of this position is to work with assigned business travel accounts and Division Team Leaders to implement new business, analyze travel management data and maintain ongoing communication with assigned client to ensure strong relationships. This position entails multi-directional communication.
Major Areas of Responsibility
New account implementation
•         Thorough and clear understanding of company and client objectives, directs/participates in the development of implementation plans for each client to lay the foundation for servicing current accounts and growing additional business within the assigned accounts.
•         Serve as liaison between operations, reporting, accounting, division team leaders and  President (when applicable) in integrating new accounts.
•         Define and communicate with targeted points of contacts within company including President, CFO/Controller, Human Resources, Travel Manager, etc.
•         Prepares Agreements managing the process through to signing
Create Valued Relationships
•         Develop annual business plan and budget to support client objectives and increase  service penetration.
•         Meet on a pre-determined basis with key clients to create and maintain relationships and monitor customer service/client satisfaction levels.
•         In coordination with Team Leaders, deliver all crisis management communication to client company management and travelers.
•         Record, track and report resolution of client service issues in cooperation with corporate team leader using company database system. Provide data to clients during scheduled meetings.
•         Develop and maintain a strong relationship with preferred vendors to ensure assistance in resolving problems and to ensure preferred rate/commission/benefits treatment.
•         Provide client specific product demonstrations – ensuring that the client is able to utilize available technology to their best advantage. All Concur account administrators need to be trained.
•         Continue post-implementation initiatives including best practices (on-going) training, annual client satisfaction surveys and new product line introductions/training.
•         Work with our airline, car and hotel partners along with client to negotiate contract discounts.
•         Understand further clients’ needs and trends with current automation. Can our existing technology programs provide the appropriate solutions or do we need to seek other resources?
•         Make recommendations if additional technologies or process need to be reviewed. Recommend products and Return on Investment.
•         Respond to Request for Proposals (RFP) from client assigned accounts as required using collected travel data and financial analysis.
•         Understand competitive forces within assigned clients.
•         Prepares Agreement revisions and manage the process through to signing.
•         Maintain Client Service and Service Level Agreements and upload in company shared directory and with CRM database.
•         Maintain and update client information in CRM database.
•         Support President/CEO in Sales/Marketing efforts when necessary.
Client Reporting
•         Examine on a pre-determined basis, the management reporting data, client travel patterns and policy to identify savings.
•         Document and recommend process, savings, or program improvement opportunities via regular program reviews (post-program, quarterly or annually based on client size & scope) and which highlight the value  delivered to the client.
•         Assist in determining the ongoing data management needs of the client and work with the relevant department to ensure those needs are being met.
•         Monitor client performance as compared to expected performance levels based upon client contracts.  Follow up with client and vendors to address any significant variances from the expectation.
•         Achieve pre-established retention, revenue (renewal & up-selling), profitability, and satisfaction goals annually.
Knowledge and Skill Required
•         Decision Making
•         Problem solving skills
•         Excellent customer service/relationship skills
•         Superior MS Office skills
•         Working knowledge of relevant social media platforms (e.g., LinkedIn, Facebook, Twitter, YouTube)
•         Negotiation Skills
•         Project Management
•         Minimum three years’ experience working in a meetings and incentive management role and the ability to work in partnership with a Corporate client base
•         Ability to travel as required
•         B.S./B.A. degree or equivalent experience
•         *Five + years corporate travel specialist experience
•         *Extensive knowledge of the airline industry including GDS Systems
•         *Two plus years account management experience
* Helpful but not essential
Key Competencies required:
•         Focus on the Customer - Fosters a customer-centered environment where the customer perspective is central to the thinking, discussions, and decisions, and ensure delivery of exceptional value to the customer. Listen 75% of the time while speaking 25%. Must be a consultant.
         Influences and Engages others: Presents a compelling case for ideas, and inspires others to excel through personal commitment to a common vision or goal. Be a trusted consultant.
•         Persuasive-Selling: Actively focusing on selling, up-selling and using appropriate behaviors that influence, convince and persuade others to buy-in and commit to ideas and recommendations. Consultant!
•         Persistence: Taking an approach to selling, negotiations, conversations and projects that demonstrate determination and commitment to achieve success.
        •         Drive for Results: Demonstrates and fosters a sense of urgency, persistence, and accountability to take the actions required to achieve results.
•         Demonstrate Commitment:  Model energy and optimism under trying circumstances, continuously stretch oneself to grow, adapt and meet new demands, navigate new situations and improve results.
•             Foster Open Communication:  Communicate effectively through active listening and skillful expression of own points of view, keep people informed, and promote an environment in which people communicate honestly, respectfully, and openly.

SALES POSITIONS
Virtual Corporate Travel Outside Sales Representative


This is an agency that partners with clients to help them manage their travel logistics and expenses in a servicing model that is tailored to the unique needs of the client. The Middle Market Sales & Business Development is focused on acquiring and growing business with US headquartered companies with annual revenue of $5M-$500M.  Job responsibilities:  

• Drive New Sales from prospective clients with annual revenue of $5M-$500M in primary and secondary markets  

• Achieve New Sales Air Volume targets

• Execute a transactional sales cycle  

• Sell core Travel Management  solutions  

• Spend significant time on prospecting, ensuring implementation of accounts, and managing new signings through the first 13 months of Booked Air Volume  

• Sell with integrity and appropriately track prospect data to ensure a coordinated and consistent client experience, in alignment with compliance and internal business requirements    

Qualifications  Required skills & qualifications:  
1. Demonstrating value  -

Proactively and consistently demonstrates the value of partnering with agency

Highlighting key pillars of the value proposition  

Documents and communicates the ROI of growth opportunities, identifying benefits and synergies with current products  

2.Closing  -Gains a commitment from the client to move forward by asking for the business and successfully managing objections  -Overcomes objections and resistance to proposed solutions with key client decision makers and mobilizes them to action  

3.Results focus  -Demonstrates a competitive, positive, “driven” attitude, quickly adapts to different situations, and recovers from setbacks  -Proactively focuses on results, outcomes, and achievements, persistently overcoming obstacles as they arise  

4.Influence & persuasion  -Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/ or services  -Utilizes innovativeness and compelling rationale to overcome complex client barriers, enabling mutually-beneficial outcomes  

5. Pipeline management  -Co-manages a pipeline of opportunities, leveraging client data/ analytics to plan and prioritize activities   -Leverages lead sources to identify opportunities and proactively schedule sales appointments  

6.Consultative selling  -Effectively identifies client needs with input to configure solutions that address client requirements and deliver value  -Positions products and services to meet specific client needs and solicits feedback 
about the value of proposed solutions  

7.Market, industry, & product knowledge  -Understands at a tactical level market/ industry key competitors, challenges, terminology, technology, trends, and regulations  -Possess expertise and consults on the full suite of agency products and tools, including