BUSINESS TRAVEL INTELLIGENCE TEAM LEAD -REMOTE
This position is responsible as team lead and for providing, maintaining, and optimizing all travel technologies used by the agency for the purposes of business travel. Keeping up with new industry technologies, managing budgets, and scheduling is also required.
Ensures that the following tasks are performed effectively and efficiently by subordinates, vendors or personally:
1 Updates and maintains the travel technologies used to provide our Business Travel services which include, but not limited to: Business Intelligence, Trip Disruption Assistance, Trip Alerts, Waiver Services, Duty of Care/Risk Management, Virtual Payments, and Price Monitoring.
2 Responds to various questions and inquiries from internal employees and external clients on any travel technology deployed or managed by the Business Travel Intelligence Team.
3 Escalates issues to Technology Partners in a timely manner to ensure issues are addressed.
4 Works closely with Business Travel Client Development staff to enhance the use of and value of travel technologies.
5 Understands the purpose and functionality of all technologies managed by the TTS team.
6 Responsible for providing both external client facing and internal employee facing trainings of travel technologies.
7 Develops and maintains all client facing training materials.
8 Manages the BTI team and implementation projects, including timelines and key milestones, understand and analyze client business requirements, providing consultative advice on how to optimally set up the product and addressing client questions.
9 Responsible for all updates and enhancements of products and services offered by Technology Partners.
10 Able to present our travel partner technologies with accuracy and clarity.
11 Provides Operations staff with updates and knowledge to increase and improve their knowledge of travel technologies.
12 Contributes to special projects as needed to ensure successful service deployments, improved internal processes/methodologies and on-going retention/satisfaction of client base.
Travel Management Knowledge
1 Keeps updated on the Business Travel Industry by subscribing to and reading, included but not limited to, Travel Weekly and BTN.
2 Keeps up with travel technology and those that affect business travel.
3 Constantly improving business travel knowledge by attending webinars and other e-learning opportunities.
4 Understands the purpose of Business Travel Management and how it relates to the agency’s business.
Other & Miscellaneous
1 Seeks constant improvement, more efficient and less expensive ways and means in work processes.
2 Performs special projects and other miscellaneous duties as assigned by your superiors of your business unit.
3 Maintains high ethical standards in the workplace.
4 Reports all irregular issues and problems to your superiors for solutions.
5 Maintains good communication with your superiors, office staff members and outside contacts.
6 Complies with all company policies and procedures.
7 Responsible for maintaining a dedicated workspace.
8 Liases with other personnel in maximizing new business opportunities.
Qualifications
Knowledge, Skills, Education & Work Experience
1 Possesses 5+ years of experience in the travel industry, or equivalent skills, in the area of one's expertise.
2 Possesses basic knowledge and skills to perform day-to-day responsibilities.
3 Possesses the following skillsets:
• Adaptable
• Critical thinking
• Detail oriented
• Efficient time management
• Organized
• Resourceful
• Interpersonal skills
• Strong verbal and written communication
Tools/Equipment
General office equipment including phones, personal computer, etc.
Software includes the use of Windows operating system, MS Office, Sabre and travel technology systems.
Certificates / Licenses
Driver's License, bachelor’s degree preferred.
Supervisory Responsibilities
Managing the implementation of projects, as well as facilitating both internal and external training.
Work Environment & Physical Demands
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential job functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Work is performed in a remote office environment.
Occasional travel is required by both car and airplane.
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